Quality Assurance Managers

What the job involves

• Identifies and develops objectives, strategies and plans to achieve customer satisfaction and maximise efficient use of an organisation's resources, including identifying potential improvements to systems, processes and work flows
• Identifies formal standards and regulatory codes appropriate to an organisation's needs and assists with the documentation of processes and operating procedures
• Implements statistical methodologies and quality tools to monitor and control quality to satisfy internal and external customer requirements

Key values of workers in Quality Assurance Managers

• Achievement

  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Independence

  Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Recognition

  Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

• Working Conditions

  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

• Relationships

  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Top skills required for workers in Quality Assurance Managers

• Quality Control Analysis

  Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

• Judgment and Decision Making

  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Writing

  Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking

  Talking to others to convey information effectively.